We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.
Rules
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
Interpretation and Definitions
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
BUYER READ
(1) If you need to know anything, please feel free to contact us. Due to the time difference, sometimes we cannot reply to your information in time. We will reply you as soon as we see the message.
(2) The order is normally shipped within 24 hours, and within 72 hours at the latest.
(3) The time limit for delivery to most countries/regions is 15-40 working days, and the time limit may be slightly affected due to the epidemic.
WARRANTY RETURN
(1)All our products have passed through strict testing and inspection before ship out.
(2)We provide 1 year warranty . All shipping costs should be paid by customers.
(3)All items must be returned in their original condition in order to qualify for a refund or exchange of goods.
(4)We do not responsible for any physical damage or damage is /are result of buyer misuse.
(5)In case the item is defective, please inform us within 7 days of receipt, we will arrange reship or refund. Buyers have to pay for the return cost.(Please contact me before you return it.)
AFTER SALE
If you receive the order and it is in good condition, I hope you can leave a 5-stars positive feedback for the transaction, we will be very grateful.
If you want to leave feedback from 1star to 3 stars, please contact us before then, we will be happy to provide a satisfactory solution.
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